Orders are shipped after full payment is received. In stock items will ship the same day (Monday to Friday). Small items and sex toys have a 4:00pm daily cut off time. In stock dolls, heads and bodies have a 2pm daily cut off time (though we can often sneak them out later if you ask). If you’re order is placed on back order then we will ship this as soon as stock arrives with us or upon your chosen date.
The customer’s right to cancel an order for goods starts the moment the order is placed and ends 14 days from the day the customer receives the order.*
Exemptions to the Cancellation Policy
The Cancellation Policy does not apply to orders for goods that are tailor-made.
The Cancellation Policy does not apply to orders for sealed goods which have been unsealed by the customer and which are not suitable for return due to health protection or hygiene reasons.
The Cancellation Policy does not effect a customer’s statutory rights, including the right to return items which are faulty or misdescribed.
* a restocking fee may apply