Cancellation Policy – The customer’s right to cancel an order for goods bought online starts the moment the order is placed and ends 14 days from the day the customer receives the order.
Exemptions to the Cancellation Policy – The Cancellation Policy does not apply to orders for goods that are tailor-made. The Cancellation Policy does not apply to orders for sealed goods which have been unsealed by the customer and which are not suitable for return due to health protection or hygiene reasons. The Cancellation Policy does not effect a customer’s statutory rights, including the right to return items which are faulty or misdescribed.
Shipping Times – In stock items are generally shipped same working day on a tracked next day delivery service. Most items have a 2:00pm daily cut off time but sometimes go out later. Back order items and dolls should have a guide delivery time on the product page and will ship as soon as stock arrives or upon your chosen date.