Over the last few days I’ve received a number of comments and messages regarding our recent posts showing some product defects. Some messages have been encouraging, others have warned us that it might cost us business, others have been worried that their doll might have an issue.
Thank you for these articles, I really appreciate LoveDoll.UK’s honest and no-nonsense approach regarding these product defects. Does the increasing number of these kinds of stories mean that there is a decline in the production standards on the manufacturer’s side? (I refer to the problems with the loosen legs mentioned in earlier articles) I hope not.customer with existing order, from Hungary
So let me address that one. No, there’s not drop in production standards. If anything there’s been a constant improvement since the day we opened our doors. Bear in mind that we’ve sold way over a 1000 dolls (I’ll have to do a proper count one day) and about 95% of the time we get a simple “I’m so happy” message from the customer. 4% of the time we might get a “oh, I’ve got a small problem”, which we can generally sort out with some simple advice and maybe 1% of the time we get an issue that requires action. We’re always fair though so even if this happens you should be ok.
Kudos for trying to repair your brand new doll, but this should not happen when ordering an A brand doll. Seems like a problem with quality control.Benado
This was a comment on the website that we didn’t publish because the poster hasn’t bought a product from us or indicated that they will so I’m always dubious of first contact being a negative comment (although pleasantly phrased) as we have some rather lively competitors I have to keep an eye on. I do take the point that you wouldn’t want a defect on a new doll (in this case loose head socket) and some people would request a replacement., whereas others are more handy and would simply prefer to do a small repair than go through the hassle of replacement.
” just a quick email of constructive criticism from one business owner to another! Your approach with clear transparency and broken parts really doesn’t look good and Im sure this could be costing you business. Im sure there’s a lot of proactive approaches you could take, rather than potentially scaring customers into the belief it could break, when they have invested quite a bit of money in the product.”Brian
This one is a bit different as the customer appears not have purchased from us and only just come across our blogs. My thought is that he’s thinking about us more now than he was before, so personally I think this is exactly the way to go. This industry is such a nervous one and many customers don’t buy for many years because they’re not sure if the doll will be up to standard. We try to combat that by giving you a very real picture of the situation and allowing you to make an informed choice. We’re not here to pull the wool over anyones eyes, we’re here to open your eyes and show you how truly wonderful getting a high quality doll can be.
Feel free to keep the feedback coming. We leave most posts up unless it appears spammy, purely negative or links to other sites (we’re not a backlink service).